Ex90 Privacy Policy — Malaysian User Data Protection
This policy explains how ex90 collects, uses, stores and protects your personal information. Please read it carefully before using our platform.
Information We Collect from You
When you register or use the ex90 platform, we collect various types of information to ensure our services run smoothly and securely. The types of information collected include:
- Account information: Full name, mobile number, email address and the password created during registration. This information is required to verify your identity and grant access to the platform.
- Payment information: Details related to your chosen payment method, including bank account number, account holder name and transaction records in MYR. Complete card or bank account details are not stored directly by ex90 — they are processed through secure third-party payment processors.
- Device and browser information: IP address, device type, operating system, browser version and screen resolution. This data is used to diagnose technical issues and improve the mobile user experience.
- Usage data: Pages visited, session duration, login frequency, games played and account activity records. This data helps us understand usage patterns and improve our services.
- Cookies and tracking: Small files stored on your device to maintain login sessions, save language preferences and analyse platform traffic.
How Your Information Is Used
All information collected by ex90 is used responsibly and solely for purposes directly related to platform operations. The primary purposes are as follows:
- Verifying user identity during registration and login to prevent unauthorised access.
- Processing deposits, withdrawals and all financial transactions in MYR securely and accurately.
- Contacting users regarding account activity, security notifications, policy updates and relevant bonus offers.
- Analysing platform usage patterns to improve interface design, loading speed and mobile functionality.
- Detecting and preventing fraud, money laundering and platform abuse.
- Complying with applicable legal and regulatory requirements in Malaysia.
Ex90 will not use your data for third-party advertising unrelated to this platform, and will never sell your personal information to any external commercial party.
Cookies, Tracking & Data Storage
How We Use Cookies
The ex90 platform uses both session cookies and persistent cookies. Session cookies expire automatically when you close your browser, while persistent cookies are stored for a set period to retain your preferences such as interface language and login status. You can manage or block cookies through your browser settings, though some platform features may not function properly without cookies enabled.
Data Retention Period & Security
Account information and transaction records are retained for as long as your account remains active and for as long as required under Malaysian law. Once an account is officially closed, data that is no longer needed for legal or audit purposes will be deleted within a reasonable timeframe. All data is stored on servers protected by industry-standard security measures, including high-level encryption and strict access controls.
Sharing Information with Third Parties
Ex90 does not share, sell or rent users' personal information to third parties for commercial purposes. However, in certain situations, information may be shared with the following parties:
- Payment processors: Required transaction information is shared with approved payment service providers to process your MYR deposits and withdrawals. All payment processors we work with are held to strict data security standards.
- Technical service providers: Parties that assist in maintaining the platform's technical infrastructure may require limited access to certain data for technical support purposes. Such access is controlled and restricted to the minimum necessary.
- Legal authorities: ex90 will disclose user information to lawful authorities in Malaysia when required by law, court order or a valid official investigation. All such disclosures are made only after verifying the legitimacy of the request.
In all cases of data sharing, ex90 ensures that the receiving party is bound by data protection obligations equivalent to or greater than the standards we uphold.
Your Rights as a User & How to Contact Us
Right to Access, Correction and Deletion
As an ex90 user, you have the following rights regarding your personal data:
- Access Rights: You have the right to request a copy of the personal information we hold about you. This request can be submitted through our customer support channels.
- Right to Correction: If any information in your account is inaccurate or out of date, you can update it directly through your account profile section or contact our support team for assistance.
- Right to Deletion: You may request the deletion of your account and personal data. Requests will be processed once all pending transactions are settled and are subject to record-keeping obligations required under Malaysian law.
Privacy Policy Updates
Ex90 reserves the right to update this privacy policy at any time. Users will be notified of any material changes through the platform. Continued use of the platform after changes take effect constitutes acceptance of the updated policy. Check this page periodically for the latest version. If you have any questions about this privacy policy, contact the ex90 support team by email at [email protected] or through the in-platform support channel. For more information on how ex90 manages accounts and services, visit the FAQ us.