Responsible Gaming at ex90 — Play Safe and Play Well
Ex90 believes the best entertainment happens within healthy limits. This page provides guidance, self-control tools, and support resources to help keep your gaming experience enjoyable and responsible.
Ex90's Commitment to Responsible Gaming
Ex90 views responsible gaming as more than just an obligation — it is a core value that shapes how our platform operates. We believe every user deserves to enjoy entertainment in an environment that is safe, transparent and supportive of their personal well-being.
The ex90 platform is built with the diverse needs of Malaysian users in mind. We recognise that gaming can be a healthy source of entertainment when kept within reasonable limits, but can have a negative impact when it gets out of hand. That is why we provide a range of tools and information to help users make informed decisions at all times.
Ex90's responsible gaming policy covers adult user protection, prevention of underage access, provision of effective self-control tools, and guidance on seeking professional support when needed.
Recognising the Signs of Risky Behaviour
Recognising the early warning signs is the first step to staying in control. Here are some indicators to watch for in yourself or someone close to you:
Playing longer than planned and finding it difficult to stop even after an extended session.
Regularly spending beyond your set limits or borrowing money to keep playing.
Feeling restless, irritable, or anxious when unable to play, or playing as a means of escaping your problems.
Prioritising gambling over work, family, social relationships or daily responsibilities.
If you recognise one or more of the signs above in yourself, it may be time to apply self-control measures or seek professional guidance.
How to Set Effective Time and Budget Limits
One of the best responsible gaming practices is setting clear limits before you start playing — not after. Here is a practical guide for ex90 users:
Budget Limit (Deposit)
Set a maximum amount in MYR that you are comfortable spending per day, week, or month. Treat money deposited into the platform as the cost of entertainment, not an investment. Never play with money earmarked for essentials such as rent, bills, or food.
Session Time Limits
Set dedicated playing hours — for example, no more than one to two hours at a time. Take regular breaks, get up and move around, and avoid playing in long uninterrupted stretches. Setting a timer on your phone is a simple way to make sure you stick to your limits.
Your Activity Record
Regularly review your transaction history and session time in your ex90 account. Being aware of your spending patterns and time spent is key to staying in control.
Self-Control Tools Available to Users
Ex90 provides several self-control mechanisms you can use to manage your platform usage more wisely. These tools are designed to support you, not to stop you from enjoying the platform.
- Deposit Limit: You can set a maximum daily, weekly or monthly deposit limit through your account settings. Once set, the ex90 system will prevent any deposit that exceeds this limit within the specified period.
- Cooling-Off Period: If you feel you need a break from the platform, you can request a temporary cooling-off period ranging from 24 hours to several weeks. During this time, your account will be restricted from gaming activity without affecting your balance.
- Self-Exclusion: For users who need a more firm approach, ex90 offers a self-exclusion option for longer periods. While a self-exclusion is active, your account will not be able to access the platform. This option is for those who are serious about taking a meaningful break.
- Self Account Review: Use the transaction history and activity sections in your account to honestly assess your own playing patterns.
To activate any of these self-control tools, contact the ex90 support team or access your account settings. Our team will handle your request with full discretion and without any judgment.
Minor Protection
Ex90 takes the protection of minors extremely seriously. Our platform is strictly for users aged 18 and above. We apply an identity verification process during registration to ensure all users meet the minimum age requirement.
If you are a parent or guardian concerned about a child's access to online gambling sites, we encourage you to:
- Keep your account login details somewhere that children cannot access.
- Using parental control software on shared devices to block access to certain websites.
- Have open conversations with your children about the risks of gambling and the importance of age restrictions.
- Report to ex90 immediately if you suspect your account has been accessed by a minor.
Ex90 will take immediate action on any account suspected of being used by a minor, including temporary suspension while an investigation is carried out.
Life Balance and Seeking Professional Help
Playing on the ex90 platform should be a small part of a balanced life — not the main focus. We encourage all users to maintain a healthy balance between online entertainment and other aspects of life such as family, work, sports, and social activities.
Keep these basic principles in mind when using the platform:
- Do not play as a way to solve financial problems or cope with emotional stress.
- Think of money spent as the cost of entertainment — it will not be returned.
- Only play when you are in a good mental and emotional state.
- Make sure your family, work, and financial responsibilities are taken care of before you play.
Get Help When You Need It
If you or someone you know needs support for a gambling-related problem, do not hesitate to reach out. In Malaysia, there are counselling and support services available. Speaking with a qualified mental health professional or counsellor is a brave and sensible step. Your wellbeing matters far more than any game.
The ex90 support team is also ready to help you activate self-control tools or answer any questions about responsible gaming via email: [email protected]. For more information about our platform, visit the FAQ.
Need Help or Have a Question?
The ex90 team is here to help you set up self-control tools or answer any questions about responsible gaming. You can also check our FAQ for more detailed guidance.